Terms & Conditions

By browsing products, placing an order or making a payment on shenroot, you agree to these Terms & Conditions.

1. Company Information

shenroot is operated by HOSHEN TRADING CO, LIMITED. Certificate No.: 8 1 1 0 2 3 2 6 - 000 - 0 8 - 2 6 - 5.

2. Products & Pricing

Product information, pricing, stock availability and shipping details displayed on this website are accurate at the time of ordering. We strive to keep all information current; if an error or stock issue arises, we will contact you to confirm next steps.

3. Orders & Payment

After submitting an order, please verify the product, quantity, shipping details, shipping fee and total amount. Once payment is confirmed, the order enters processing. Orders with incomplete payment may not be shipped.

4. Shipping & After-Sales

Orders are typically processed within 1–3 business days after confirmation. Return and exchange rules are governed by the Shipping & Refund Policy on this website.

5. Governing Law

These Terms & Conditions are governed by the laws of the applicable jurisdiction. Any disputes shall first be resolved through friendly negotiation; if negotiation fails, the matter shall be submitted to the competent court.

6. Contact

Email: 76398141@qq.com
Phone: +852 18160154362
Service Hours: Monday–Friday, 9:00 AM – 6:00 PM