Privacy Policy
This policy explains how shenroot collects, uses and protects your personal information when you browse the website, place an order or contact us for support.
We only collect information necessary to process your order and provide customer service, including your name, email, phone number, shipping address, order items, order amount, payment status and support conversation records.
This information is used for order confirmation, payment verification, product shipping, logistics notifications, returns processing, after-sales support and necessary compliance records.
We do not sell your personal information. To fulfil your order, we may share necessary details with our payment processor, shipping provider and customer service team.
We take reasonable measures to protect customer information and limit access to orders and contact details. Please ensure the information you provide is accurate, complete and up to date.
Operator: HOSHEN TRADING CO, LIMITED
Email: 76398141@qq.com
Phone: +852 18160154362
Address: Room B53, 2/F, Block 1, Kwai Shing Industrial Building Phase 1, 36-40 Tai Lin Pai Road, Kwai Chung, New Territories, Hong Kong