Shipping & Refund Policy

This policy outlines shenroot order processing, shipping, returns and refund rules.

1. Order Processing

After payment confirmation, we typically complete order verification, inventory check, packaging and shipping arrangements within 1–3 business days. Holidays or unusual logistics conditions may cause delays.

2. Shipping Methods & Fees

The website displays standard shipping fees by default. Actual delivery time depends on the destination country or region, logistics route, customs clearance and local delivery conditions. Shipping tracking information will be sent to your email after dispatch.

3. Return & Exchange Conditions

If you receive the wrong item, a missing item, or a product damaged in transit, contact us within 7 days. Unused items in original condition that do not affect resale may be returned or exchanged.

4. Refund Processing

After the returned item is received and inspected, we will process the refund through the original payment method or another mutually agreed method. Refund timing depends on the payment processor and card issuer.

5. Non-Returnable Situations

Returns or exchanges may not be accepted for orders with incorrect shipping addresses provided by the customer, wear from personal use, intentional damage, requests submitted after the return window, or items that no longer affect resale value.

6. Shipping Countries & Estimated Delivery

We currently ship to the United States, Canada, United Kingdom, Australia and selected EU countries. Standard delivery typically takes 7–15 business days. Remote areas, customs clearance or holidays may extend delivery times.

7. Shipping Fees & Order Total

The checkout page displays the product price, quantity, standard shipping fee and order total. Current standard shipping is USD 0.00. The final amount is as displayed at the time of order submission.

8. Returned Item Condition Requirements

Returned items must be unused, in original packaging with all accessories included, and not affect resale. For returns due to shipping damage, wrong item, missing item or product mismatch, please provide order details and product photos to help us process your request.

9. Refund Timeline

After a refund request is approved, we typically initiate the refund within 3–7 business days. Actual processing time depends on the payment processor, bank or card issuer.

10. Contact

Email: 76398141@qq.com
Phone: +852 18160154362
Service Hours: Monday–Friday, 9:00 AM – 6:00 PM